Frequently Asked
Questions

The retail industry is becoming tougher to compete in. Staff are overworked, and management can't be in 500 places at once. There's less disposable income in consumer pockets, and customers are increasingly picky and less loyal. Branding inconsistencies are commonplace as stores' look and feel suffer. For the first time, retailers can now leverage the proprietary tools Hilco Global has been using for years to manage operations at some of the biggest retail brands in the world.

ReStore for Retail is a platform that enables retailers to get back to the business of retailing - by simplifying daily store operations so staff can spend more time connecting with customers and improve the bottom line. You can think of it in two simple ways: 1. It's a platform for executive planning and reporting. 2. It's an app for associates to enable store operations, execution and feedback.

Retail customers, frontline associates, store managers and c-level executives.

Customers: Customers want to connect with products easily, quickly speak with sales associates, and enjoy the full retail experience of your brand. Associates: Feel more connected and have a clear understanding of what is expected: "I’m getting things done and done right, which allows me to spend more time helping customers." Store Managers: Want to deliver an exceptional customer experience every time to improve sales, capture bigger margins, and engage the store associates in a more meaningful way that makes their jobs easier. C-level Executives: ReStore's platform and accompanying dashboards streamline workflows and provide real-time, aggregated insights to enable executive decision-making.

ReStore for Retail prices are based on an annual license fee, which is based on the number of stores that will be using the application.

Yes, you can. A step in our journey with you is a detailed demonstration of the platform. Please reach out to us by completing our simple demonstration request form.

Your retailers are busy. Our team of retail ops experts do the heavy lifting to implement ReStore for Retail and activate your retail teams by building the platform aligned to your needs. We also offer store operations consulting to help you close the gap between strategy and execution.

ReStore for Retail resides 100% in the cloud and does not require installation. It does require a setup process to configure the application and to integrate it with mobile devices.

Yes, ReStore for Retail is designed to be accessible on mobile devices. We offer a dedicated mobile app for both iOS and Android platforms, which you can download from the respective app stores. The mobile app provides a user-friendly interface optimized for smaller screens, allowing you to conveniently access and utilize the retail execution platform's features while on the go using smartphones and tablets.

Yes, data synchronization is a core functionality of ReStore for Retail. Any changes or updates made on the web version will be reflected in real-time on the mobile app, and vice versa. This ensures that you can seamlessly switch between devices while maintaining access to the latest information and updates across all platforms.

Yes, the retail execution app provides a comprehensive set of features, though certain complex or advanced functionalities may be more suited for the web version. However, we continuously strive to enhance the mobile app's capabilities and regularly introduce new features to provide a rich and versatile experience for users across all platforms.

Yes, an internet connection is required to use the ReStore for Retail mobile app. The mobile app relies on real-time data synchronization, collaboration features, and cloud-based services, which necessitate a stable internet connection. This ensures that you have seamless access to the platform's functionalities, data, and updates while using the mobile app. However, you can take photos and upload them later once connected to wi-fi.

Yes, our retail execution software is accessible through web browsers. Simply open your preferred browser (such as Chrome, Firefox, Safari, or Edge) and navigate to our website. Log in to your account to access the web app and its full range of features.

Yes, an internet connection is required at all times to access and use the web app. The web app relies on real-time data synchronization, collaboration features, and cloud-based services, which necessitate a stable internet connection. This ensures that you have seamless access to the platform's functionalities, data, and updates while working on the mobile retail execution app.

ReStore for Retail gathers various types of data, including some personal information, such as names and email addresses, as well as data generated or provided by users during their interactions with the platform. Additionally, ReStore may collect usage statistics, analytics data, and other relevant information to improve user experience and service delivery.

We are committed to collecting data in a transparent and secure manner in accordance with applicable privacy laws and regulations. Data is collected by ReStore for Retail through various means, including information provided by users during registration or while using the platform's features. Additionally, ReStore employs technologies such as cookies, tracking pixels, and similar methods to gather usage information and improve the overall user experience.

Data security and protection are of utmost importance to us. We employ industry-standard security measures to safeguard your data from unauthorized access, loss, or alteration. This includes using encryption technologies, implementing access controls, regularly monitoring for vulnerabilities, and conducting security audits. We are committed to maintaining the confidentiality and integrity of your data in accordance with our privacy policy.

We prioritize the privacy and confidentiality of your data. We do not share your data with third parties unless required by law or with your explicit consent.

You can export or retrieve your data from ReStore for Retail at any time. The application allows users to export their data in a structured format, such as CSV.

The data retention period can vary depending on the platform's policies and legal obligations region by region. We retain your data for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable laws and regulations. If you have specific concerns about data retention, please refer to our privacy policy or contact our support team for further information.

You can contact our technical support team through various channels. These include accessing the support portal on our website, sending an email to support@restoreforretail.com, or contacting our support team via telephone. Refer to our documentation or support section for specific contact information.

Yes, we offer training and onboarding support for all new users. This may include documentation, video tutorials, knowledge bases, or even personalized onboarding sessions. We provide resources to help you and your team get up to speed with the platform quickly and make the most out of its features.